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Customer & privacy policy


We do not resell personal information and do not pass on your personal information to others, it is only registered in our customer directory. You can have your information deleted at any time.

In order for you to enter into an agreement with Molecule Clothing ApS, we need the following information:

  • Name
  • Address
  • Phone number
  • Email address


We register your personal data with the aim of being able to deliver the goods to you.

The personal information is registered with Molecule Clothing ApS and stored for up to five years, after which the information is deleted.

When personal data is collected via our website, we ensure that it always happens by giving your express consent, so that you are informed about exactly what information is collected and why.

The director and the employees of Molecule Clothing ApS have access to the information registered about you.

The data controller in Molecule Clothing ApS is: Molecule Clothing ApS

We do not store and transmit customer information encrypted.

As registered with Molecule Clothing ApS, you always have the right to object to the registration. You also have the right to access what information is registered about you. You have these rights according to the Personal Data Act and inquiries in connection with this should be addressed to support@molecule.dk.


Cookies


At https://molecule.dk/, cookies are used with the aim of optimizing the website and its functionality, thus making the visit as easy as possible for you.

You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy.


Log statistics


We use log statistics on https://molecule.dk/, which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the website it is be left etc.

The log statistics are only used for the purpose of optimizing Molecule Clothing ApS's website.


Consumer protection


Read more about your protection as a consumer when you buy via a PensoPay payment solution:
https://pensopay.com/more/consumer protection/


Appeal options


A complaint about a product or service can be submitted to Nævnenes Hus, the Mediation Team for Consumer Complaints, Toldboden 2, 8800 Viborg via the Complaint Portal for Nævnenes Hus. The mediation team will try to resolve the dispute by mediation, and if it is not possible to find a solution, you can bring the complaint before the Consumer Complaints Board.

It is basically a prerequisite for making a complaint that the product or service you want to complain about cost at least DKK 1,110 and a maximum of DKK 100,000. For complaints about clothes and shoes, the price must be at least DKK 720. The amount limits can be changed. You must pay a fee to have the complaint processed.

The EU Commission's online complaints portal can also be used when submitting a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaints are submitted here:
http://ec.europa.eu/odr

When submitting a complaint, you must indicate our e-mail address support@molecule.dk