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Trading conditions

GENERAL TERMS AND CONDITIONS

By making purchases at At the same time , Molecule Clothing ApS accepts the conclusion of an agreement. You will find the various conditions for purchase divided into different categories here on this page.

In connection with a purchase on the site, this agreement must be approved in connection with the review of the purchase under the point "PLACE ORDER", where you must tick "I have read and accept the webshop's Terms and Conditions " to complete the purchase.

The conclusion of the agreement includes the following:

 

GENERAL INFORMATION

Molecule Clothing ApS
CVR no. 44559307
Skagerrakvej 7
2150 Nordhavn
Mail: support@molecule.dk
Tel.: +45 31 15 33 88

 

PAYMENT
Molecule Clothing ApS receives payment with:

  • Dankort/VISA-Dankort
  • eDankort
  • Visa Electron
  • Mastercard, Maestro
  • JCB
  • American Express
  • Mobile pay
  • Viabill (fee and interest-free installment)
  • Paypal
  • Klarna
  • Anyday split

 

RESERVATION OF AMOUNTS

If you pay with an international payment card, the amount is reserved immediately.

The money is reserved on your card or account until:

1) we raise the amount when we send the item, or

2) until the money is released according to agreement with your card issuer.

 

FEES

We do not charge card fees and all payments will only be debited from your account when the item is dispatched. When purchasing with ViaBill, you will receive your goods first. After this, you must pay your monthly allowance on the 20th of each month. If you do not pay on time, a fee of DKK 39 will be charged. If you regret your purchase, the agreement on payment with ViaBill ends. ViaBill finances purchases of up to DKK 2,000. Amounts over DKK 2,000 are financed in collaboration with SparXpress.

Read more here: www.viabill.com/kredit

Molecule Clothing ApS encrypts all your card information with the so-called SSL (Secure Socket Layer) protocol. This means that unauthorized persons cannot read your card number or other information during the transaction with pbs.

Molecule Clothing ApS also uses "Dankort secured by Nets" for higher security and to counter fraud.

 

DELIVERY IN DENMARK
Molecule Clothing ApS delivers with GLS, Postnord and DHL express. Delivery takes place on request either to the door or to a parcel shop/parcel point, depending on the freight provider's options.

During the order review, you as a customer have the opportunity to choose the delivery method and freight provider you find most appropriate.

It is expected that the freight provider will meet the chosen delivery deadline, however the delivery deadlines are indicative. If there are errors during the delivery or a package is completely lost, help Molecule Clothing ApS the customer to find the package / get his order. However, this process may extend the delivery time

 

DELIVERY TO OTHER COUNTRIES
Molecule Clothing ApS delivers with GLS, Postnord and DHL to the door or parcel shop near the recipient.

 

RIGHT OF COMPLAINT
Molecule Clothing ApS provides a 2-year right of complaint in accordance with the Purchase Act

If your complaint is justified, this means that you can either get the item repaired, exchanged, the money back or a reduction in the price, depending on the specific situation.

The right of complaint does not cover errors, damage or wear and tear, directly or indirectly caused by incorrect operation, poor maintenance, violence or unauthorized interventions. You must advertise within a "reasonable time" after you have discovered the error. If you complain within two months of discovering the fault, the complaint will always be timely

If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be sent back in proper packaging. Also remember to get a receipt for shipping so we can reimburse you for shipping costs.

 

The item is sent to:
Molecule Clothing ApS
Skagerrakvej 7
2150 Nordhavn

We only receive packages that are sent directly to the address.

When returning the item, please include a detailed description of the problem.

 
EXCHANGE, COMPLAINT AND RETURN OF GOODS

EXCHANGE OF ITEM WHEN PURCHASED IN DENMARK

When exchanging the product for other models/sizes etc., the buyer pays for the return shipping to MOLECULE CLOTHING, which then bears the cost of sending the requested product. In this way, the cost is shared equally between the parties.

 

EXCHANGE OF ITEM WHEN PURCHASED IN OTHER COUNTRIES
When exchanging the product for other models/sizes etc., the buyer pays for the return shipping to MOLECULE CLOTHING. The order is then canceled and the amount for the purchase minus the shipping costs of the original purchase is returned to the buyer's account. The buyer must then make a new purchase and cover costs for the freight again.

Exchanges/returns are handled once a week to both Denmark and other countries, which is why it takes a maximum of 14 days from the time we receive your return package until it is sent back from us.

 

RIGHT OF WITHDRAWAL
There is a 30-day full right of return/right of cancellation (unless otherwise stated under special offers - e.g. Christmas sales with longer right of return).

The cancellation period expires 30 days after the day you received your item. If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day you receive the last item.

The deadline means that you have 30 days from receipt to notify us that you want to cancel your purchase. You can send an email to support@molecule.dk or use the standard cancellation form, which you will find at the bottom of the trading conditions.

You cannot cancel the purchase by refusing to receive the item without notifying us at the same time.

 

Cancellation of part of the purchase
If you have purchased several items from us, you have the option of returning one or more items, even if they were purchased in one order. Please note that you will not get the shipping costs back if you regret part of your purchase.

 

Return
Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us. You must pay for the package to be returned yourself, and you are liable if any damage occurs during transport. Once the item has been returned and approved, the purchase price will be refunded to your account within a few days.

Return costs are borne by the buyer. For practical details - see the item Exchange, complaint and return of goods

 

Packages are sent to MOLECULE CLOTHING's warehouse:
Molecule Clothing ApS
Skagerrakvej 7
2150 Nordhavn

As a customer, you decide which shipping provider you want to use, but you can advantageously buy a parcel label for GLS for only DKK 45 by using the following link for a parcel label.

However, be aware that you will be forwarded to Shipmondo's website, and Shipmondo is your contracting party when you buy a package label here - CLICK HERE

The buyer pays the return shipping to MOLECULE CLOTHING themselves, however only DKK 45 when using the above link.

 

REMEMBER when exchanging: To enclose a handwritten note or delivery note/invoice and to indicate:

  • Name
  • Order number
  • WHAT is desired is exchanged for

 

The condition of the item when you send it back
If the item has lost value and this is because you have used it in a way other than what was necessary to establish the nature, characteristics and way of functioning of the item, you can only get a part of the purchase amount back. The amount you can get back depends on the commercial value of the item, and in some cases it may mean you can only get back the shipping costs.

Refund of the purchase amount
If you regret your purchase, you will get your money back. If the item is impaired, we deduct the amount you are liable for.

We will refund all payments received from you, including delivery costs (however, this does not apply to extra delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day on which we has received your message that you want to cancel the agreement.

We return the money with the same means of payment that you used for the purchase, unless we have agreed otherwise. We can withhold payment until we have received the item, unless you send us documentation that you have returned it.

 
SECURE PAYMENT

PAYMENT BY CREDIT CARD - EXAMPLE WITH DANKORT
Whether you pay with Dankort (or other approved credit cards) on the Internet, via postal and telephone orders or whether you take the card with you to physical stores makes no difference. It is the same transaction that happens.

 

MODE OF OPERATION
The overall way it works is that the information from the Dankort is transported via the Internet when a payment is made. This actually applies regardless of whether the payment relates to Internet trade, mail and telephone orders or from sales in physical stores.

 

SECURITY VIA ENCRYPTION
The Dankort information is transported encrypted with 128 bit SSL between you and Quickpay. The information from a Dankort is thus encrypted in a browser that supports SSL. The encryption ensures that unauthorized persons cannot eavesdrop on your information and thus secures you and your payment.

After receiving the Dankort information, the information is forwarded to Clearhaus, which makes the actual draw on your Dankort. Payment with Dankort will appear on your next account statement from the bank. It's simple, it's safe and it's the same technical procedure as normal trading in physical stores with Dankort machines.

If you have any questions about our conditions, please contact us. Go to our contact form CLICK HERE

 

PERSONAL DATA POLICY
No personal information registered with MOLECULE CLOTHING is ever sold to third parties. All information is stored securely.

The shop system uses so-called cookies to manage the contents of the shopping cart. A cookie is simply the name for a file that is saved on your own PC. It is also possible to ask the system to save your own address information for the next visit. If you wish to delete this information at a later stage, this can be done via the browser settings. In Internet Explorer, this is done, for example, via the "Functions" menu and the "Internet settings" menu item.

During a purchase, we ask for your name, address, telephone number and email address. This information is used exclusively for processing your order. We register and pass on the personal data that is necessary to be able to deliver the goods to you.

The information is transmitted and stored electronically in unencrypted form, and stored for 5 years. The "contract" itself (the purchase agreement) is stored at MOLECULE CLOTHING in a way so that you can later log in and see/change the status via MY ACCOUNT.

In addition, we register the IP address from which purchase is made. The information is normally of no use, but can be used in a possible police investigation. All fake orders are reported to the police!

We also collaborate with a number of other companies that store and process data. The companies only process information on our behalf and may not use it for their own purposes. We only work with data processors in the EU or in countries that can provide your information with sufficient protection.

You can also optionally have your email address added to a mailing list at MOLECULE CLOTHING, so that you regularly receive news and other information from MOLECULE CLOTHING. This service can be registered and unregistered at any time as desired.

The data controller at molecule.dk is MOLECULE CLOTHING

You have the right to be informed about which information we process about you.

If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you ask for it. It can, for example, be if your data is no longer necessary in relation to the purpose for which we were to use it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: support@molecule.dk

 

TRUST PILOT
MOLECULE CLOTHING uses Trustpilot to increase your security for a secure transaction. After the purchase, you will receive an auto-generated email from Trustpilot approx. 3 days after your purchase and a reminder approx. a week after your purchase with an invitation to rate us on Trustpilot.

By entering into a transaction with MOLECULE CLOTHING, you simultaneously accept the above procedure.

 

COOKIES

Your consent applies to the following domains:

molecule.dk

The cookie policy was last updated on 24/02/2024

What is a cookie?

A cookie is a small data file that is stored on your computer, tablet or mobile phone. A cookie is not a program that can contain harmful programs or viruses.

The website's use of cookies

Cookies may be necessary for the website to function. Cookies also help us to get an overview of your visit to the website, so that we can continuously optimize and target the website to your needs and interests. Cookies remember, for example, what you have put in a possible shopping basket, whether you have previously visited the page, whether you are logged in and which language and currency you would like to be displayed on the website. We also use cookies to target our ads to you on other websites. Overall, we use cookies as part of our service to display content that is as relevant as possible to you.

In short, we use cookies to:

  • To optimize the user's experience of the site,
  • To optimize design on a website,
  • To develop web statistics,
  • To target marketing to users.
How long are cookies stored?

There are basically two types of cookies, "temporary" and "permanent". The temporary cookies are linked to the current visit to power.dk and are automatically deleted when you close your web browser. The permanent cookies, on the other hand, will be stored on your devices and browsers. The permanent cookies delete themselves when their lifetime expires, but will be renewed each time you visit molecule.dk

How to delete cookies?

Cookies you have previously accepted can easily be deleted. How you delete these depends on the browser you use (Chrome, Firefox, Safari etc.) and on which device (mobile, tablet, PC, mac).

It is typically under Settings - Security and Privacy, but may vary from browser to browser. Which device/browser are you using - click on the relevant link:

Changing your consent

You change your consent by either deleting cookies from the browser or by changing your original choice by clicking on "Personal data - and cookie policy", which you will find at the bottom of the footer at the bottom of the shop under Information.

Remember: If you use several browsers, you must delete cookies in all of them.

Do you have questions?

If you have comments or questions in connection with our information and/or processing of personal information, please feel free to contact us. The cookie policy itself is updated every month by Cookie Information . If you have questions about the cookie policy, you can contact Cookie Information via their website at click here . And you should always be welcome to contact us here.

 

Access to complaints
If you as a consumer want to complain about your purchase, you must contact support@molecule.dk. If we are unable to find a solution, you can send a complaint to Nævnenes Hus, Toldboden 2, 8800 Viborg via the complaint portal for Nævnenes Hus .

In order to be able to complain, the product or service that you want to complain about must have cost at least DKK 1,110 and a maximum of DKK 100,000. For complaints about clothes and shoes, however, the price must have been at least DKK 720. There is a fee to have the complaint processed .

When you shop at an e-branded webshop, you can have your case processed for free - regardless of the size of the amount. Read more here .

If you live in an EU country other than Denmark, you can complain to the EU Commission's complaints portal here - http://ec.europa.eu/odr

 

Standard cancellation form

(This form is completed and returned only if the right of withdrawal is exercised)

To:

Molecule Clothing ApS
Skagerrakvej 7
2150 Nordhavn
E-mail: support@molecule.dk

I hereby announce that I wish to exercise the right of withdrawal in connection with my purchase agreement for the following goods/services:

__________________________________________________________________________________

 

Ordered it: _______________________________ Received it: _______________________________

 

Consumer's name: __________________________________________________________________________

 

Consumer's address: ___________________________________________________________________

 

Signature of the consumer: _________________________________________ Date: _________________

(only if the content of the form is communicated on paper)

 

The terms and conditions were last updated on 24 February 2024